RETURNS, REFUNDS & CREDITS

returns,refunds&credits

RETURNS

• Online Action sports is committed to 100% customer satisfaction, so we offer 30 day returns policy!
• You are always welcome to return any unused merchandise in its original condition within 30 days from purchase for an exchange, credit, or a full refund (shipping cost excluded).

WHERE?

• Whether you made your purchase online or in one of our retail shops, we want to ensure that returning a product is easy and stress free.
• You can return a product either back to our online warehouse or at Monster Skatepark for an Exchange, Credit or Refund.
• Make sure you have your purchase information (such as order number, packing slip or receipt) handy so our team can finalise your return on-the-spot!

RETURNING ITEMS

• With all returns being sent back to one of our locations, we ask that you please fill out the RETURNS FORM with all of your order information to make finalising your return easier once we receive it.

EXCHANGE/CREDIT

• Once we receive your return, we will contact you via phone or email to arrange for the exchange.
• If a store credit is requested, we will send you a notification email once the credit has been applied to your account.

REFUND

• Once we receive your return, we will issue a refund within 3 business days.
• The refund is issued back to the same method of payment on which your original order was placed.
• Please allow 7 working days for the refund to appear in your account.
• Our Return Address is: Monster Skatepark, Grand Parade, Sydney Olympic Park, NSW, 2127

PLEATE NOTE

• We will gladly exchange your product/s bought online or in-store at Monster Skatepark.
• Please have your original order number / receipt with you when going into the store. You will be able to return your items for an Exchange, Credit or Refund.
• Please note, you will be refunded using the same method as original payment: Credit Card, PayPal or AfterPay.

COVID & BOOKINGS?

• Due to COVID-19 we understand and accommodate for situations where attending our programs, lessons or camps are unrealistic!
• We accommodate for all bookings to be rescheduled for another date despite how far in the future. For example, if you made a booking for the Summer holiday camp but for reasonable circumstances (including COVID-19 restrictions) are unable to attend you are welcome to reschedule for the next school holidays.
• If you are unsure of the reschedule date you would like to select, customers are welcome to place a credit on their personal account to be redeemed at any time within the future either toward the same type of booking or another booking which can be discussed with our staff members.